Policies & Terms

Payment terms vary based on the scope of work, project duration, and client account status. Deposits may be required before dispatch.

Commercial and contract clients may qualify for approved billing arrangements.

For standard customers, the balance should be paid on or before delivery unless approved credit terms are granted.

Approved commercial clients may qualify for 7, 14, or 30-day payment terms depending on account approval.

Customers are asked to provide as much notice as possible for cancellations.

Deposits paid for scheduled or after-hours bookings may be non-refundable once dispatch preparation has begun.

Refunds are considered on a case-by-case basis where services cannot be completed due to issues directly caused by ACDC Transportation Limited.

Deposits for completed dispatches, reserved scheduling, or operational costs may not be refundable.

Quotes are generally valid for 7 days unless otherwise stated.

Delivery times may be affected by traffic, weather, road access, loading delays, police checkpoints, mechanical emergencies, or other operational factors beyond our control.

ACDC may upload delivery photos, signed delivery confirmations, customer signatures, site photos, and driver notes as proof of delivery.

Customers may receive notifications for: quote request received, quote sent, booking confirmed, dispatch scheduled, delivery completed, and invoice/payment reminders.

Customer information is used strictly for communication, quotations, scheduling, invoicing, operational coordination, and service-related purposes.

We do not share customer information with third parties except as required for operational coordination or legal compliance.